Privacy Policy

Effective Date: 10.03.2025

1. Introduction Welcome to Tourist Resort Natura Art (“Website”), operated by Opal Comerce d.o.o. (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

2. Information We Collect We collect the following personal information from users:

• Name
• Phone number
• Email address

Additionally, we use tracking technologies, such as cookies, to analyze website traffic and improve user experience.

3. How We Use Your Information We use the collected data for the following purposes:

• To provide and improve our services.
• To communicate with you regarding your inquiries or bookings.
• To send newsletters and promotional emails (only if you opt-in).
• To analyze website traffic and enhance user experience.
• To serve targeted advertisements through retargeting strategies.

4. Tracking Technologies and Cookies We use cookies and other tracking technologies to collect and store information about your interactions with our website. Additionally, we have implemented the Facebook Pixel to track user interactions and optimize our advertising efforts.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Retargeting and Advertising We use retargeting to advertise our business, meaning you may see advertisements related to our services on other websites based on your previous interactions with our website. These advertisements may be displayed through third-party services such as Facebook.

6. Children’s Privacy Our website is offered to users under the age of 13. If you are a parent or guardian and believe that your child has provided personal data without your consent, please contact us, and we will take appropriate steps to remove such information.

7. Data Security We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

8. Your Rights Under GDPR As a user, you have the following rights regarding your personal data:

• The right to access, correct, or delete your personal data.
• The right to withdraw consent for data processing (e.g., unsubscribing from newsletters).
• The right to request restriction of processing or object to certain types of processing.
• The right to data portability.
• The right to lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us at opal@bih.net.ba.

9. Third-Party Services We may use third-party services to facilitate certain features, including tracking technologies for analytics and advertising purposes. These third parties may collect data in accordance with their own privacy policies.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Information If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Opal Comerce d.o.o.
Put Armije BiH br. 31, 77000 Bihać, BiH
Email: opal@bih.net.ba
Website: https://naturaart.ba/